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CUSTOMER CARE FAQS
How do I return or exchange an item?
How do I check my order status?
How do I enter promo/source code?
Can I change or cancel my order?
If you aren’t completely happy with your purchase, you may return it within 30 days of the ship date by mail. All items must be in their original condition and packaging, with tags attached. Returns made past 30 days of the ship date, without a packing slip or shipping confirmation email will be issued a merchandise credit instead of a refund.
Bellafontes.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, opened beauty products, and anything noted as final sale.
Keep the return tracking number for your return package to monitor delivery status and ensure credit has been issued. If you would like to exchange an item, you may do so upon Bellafontes.com receipt of the returned merchandise.
Items that are damaged, defective, or incorrect upon arrival should only be returned to the warehouse. The return fee will be waived for these items.
We are not responsible for lost or stolen packages.
REFUNDS AND CREDITS
Most refunds on returns are in the form of original payment.
Refunds include any US taxes originally paid on the item being returned. Shipping Fees are nonrefundable.
It can take up to two billing cycles for refunds to appear on printed credit card statements, although you should be able to verify the credit within 72 business hours from the date the return is processed. We do not refund duties/taxes from other countries, as we do not collect them. Refunds for duties/taxes are handled by the appropriate Customs office in your country.
Once we have processed your return, please provide your order number in the refund link, to have your duties and taxes refund paperwork automatically populated. Please be aware that this form is created if your order is being reshipped due to non-receipt, you will not need to fill out this form.
Please contact us if you have any questions in reference to your duties and taxes refund. Duties and taxes are a Canadian government mandated charges. Bellafontes in no way collects or refunds these fees.
ORDER STATUS AND CHANGING ORDERS
You may check the status of your order online by clicking on “My Account”. From there you may update your account information, check your order status and history, create a Wish List, and change your catalog and email preferences. Simply sign in using the email address you used when registering and entering your password. If your email address has changed, sign on with the original email address and change it to your new address under Account Info. You may also create a new password there.
You may also check your order status or order history by speaking with on of our Account Specialists by calling 800-236-9021 or you can utilize our Live Chat feature for assistance.
PROMOTIONS AND CODE ENTRY
Add items to your shopping cart and go to checkout. At checkout you may select shipping options, gift options, payment methods, and enter your billing and shipping addresses. We also need an email address and daytime telephone number. This is where you would also enter any promotional offers or gift card information you may have. You will have an opportunity to review your order and make any necessary changes before submitting the order for processing.
After you have submitted your order, you will receive a pop-up confirmation that the order has been submitted. Once it is entered into the system you will receive an email confirmation with the order number and a summary of the order itself. It is a good idea to keep this email for your records.
When your order has shipped from our warehouse you will receive a second confirmation. This will include any tracking information you may need (if the shipment method chosen is one that provides such information). For standard shipping to the US, delivery is usually within 5-7 business days.
PACKAGING INSTRUCTIONS FOR RETURNS
Fill out the Return/Exchange Form at the bottom of your invoice, indicating what you are sending back, the reason why and what you want done (exchange or refund).
Return the form with the merchandise you want exchanged/refunded any way that is convenient for you. There is an address label on the top of your invoice that is provided for your convenience. Return costs are the responsibility of the customer.
Download an Order Return Form.
Each order also includes an easy to use return label for your convenience. There is a charge of $6.95 for the use of this label, which will be deducted from any credit due on your return or, in the event of an exchange, we will charge your credit card $6.95 for the label. The instructions for the use of this label are found on the back of the label. You may return the package via UPS or USPS; there is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and place the pre-paid return label on the package. If you are using the original shipping bag or box, be sure to place the return label over your name and address on the package and to obliterate any other addresses and barcodes on the outside of the package.
Customers outside of the United States, please be aware that return labels are not provided for shipments. Packages may be brought to your local carrier for delivery to our return address.
Returns should be addressed to:
BELLAFONTES ACCOUNT BENEFIT INFORMATION
Bellafontes.com Online Shopping Account is a free service available to all of our customers. It’s the ultimate in shopping convenience.
It’s a way for us to store your information safely and securely, so you don’t have to enter your billing and shipping addresses each time you shop.
Registering Your Account
One of our top concerns is maintaining the safety and security of all our customer information. Bellafontes maintains your personal information safely and securely for your rapid checkout process. When you sign in at Bellafontes, you must verify your identity in the following ways:
By providing your first and last name.
By providing and confirming your e-mail address.
By providing and confirming your password.
You have the added advantage of being registered in our store’s Billing and Shipping system which enables you to rapidly checkout.
For more information or to register simply go to Email Sign Up.
Forgot Your Password
Click on “My Account” and enter your email address, then click on “Forgot your password.” We will send your password to the email address on file.
SALES TAX INFORMATION
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. Bellafontes, Inc. collects sales tax for any shipment to an address in the state of Florida. For shipment to all other states, you may be obligated to remit sales tax directly to the state. Please check with your State Department of Revenue.
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